1st registration:

The registration of the activity can be made in person, by telephone or in writing. The registration is confirmed by Blue River Tara in person, by telephone or in writing and is therefore binding.
If the content of the booking confirmation differs from the registration, we ask you to inform us immediately and submit a new offer. If we do not receive a confirmation, we assume that the information is correct and consider the booking as confirmed.

Method of payment:

Payment for a rafting tour on our online store can also be made using payment cards - VISA, Maestro or MasterCard, which support online payments. Payment by cards is realized in cooperation with Hipotekarna Banka AD and AllSecure doo and is performed in a secure and certified way through the Payment gateway AllSecure doo, by simply entering data from the payment card.
After entering the card information and confirming the payment, the bank authorizes the transaction and thus the rafting tour is approved. The amount will be reserved on your card / account and will not be available for any other purpose.
In case the payment is not completed, ie the amount is not deducted from the account by the expiration of 14 days from the acceptance of your rafting tour, that rafting tour will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new rafting tour and make a payment related to it.

Payment protection:

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant.
3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchase. Customer payment card numbers are not stored on the merchant's system, and the registration itself is protected by SSL data encryption.
PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

Complaints:

For complaints related to the provision of services by Blue River Tara, you can send an email to the following address: bluerivertara@gmail.com .

Refund:

In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account.

Conversion statement:

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

Ticket purchase:

- By purchasing a ticket online for rafting, you will receive a confirmation to your email.
- When buying a ticket online, it is valid for one year.
- If the participant decides to exchange the purchased ticket for money after some time, the participant bears the costs of commissions from the bank and can do so within 3 months from the date of purchase of the ticket.
- The ticket can be used during the season, it is only necessary to book an appointment on time (at least 5 working days in advance).
- It is not possible to come on rafting tours out of season, but you can always find information on our website about the start and end dates of the season.

Condition of the participants:

The participant commits himself to inform the boat guide about possible physiological or physical impairments before the start of the tour (e.g. in case of allergies there is the possibility to take allergens on board).
Persons impaired by medication, alcohol or drugs are excluded from the activity. This also applies to mentally and physically unfit persons. The boat driver can decide whether a person is not suitable for the activity (suspicion of alcohol or drug consumption is sufficient).

Adventure activity:

Each participant is aware that he/she is taking part in an adventure and whitewater activity in nature that cannot offer the comfort and safety of a normal package tour. The equipment meets the latest safety standards. All tours are carefully planned and prepared. Before each tour an introduction and briefing is given by the tour leader or a staff member. The risks are manifold and therefore cannot be completely excluded (as with all outdoor activities). The liability for all damages and claims, regardless of the legal basis, against Blue River Tara or its employees and boatmen, is limited to negligence or intent.
Blue River Tara is not liable for damages resulting from activities that go beyond the booked program. In the case of consumer transactions within the meaning of the Consumer Protection Act, this applies only to the extent that these damages do not concern personal injuries.

Safety instructions:

The participant has to follow all safety instructions and instructions of the tour leader and the guides and has to actively participate in the tour. The participants must support each other.

Withdrawal from the contract on our part:

The tour leader (boatman) is entitled to exclude guests from the tour or to cancel the tour if they violate the terms and conditions and especially if they do not meet the requirements necessary for the tour. The tour leader reserves the right to change, extend, interrupt or restrict the tour program due to unforeseen circumstances which may endanger the safety of the guests (e.g. too high water level, weather change, insufficient skills or insufficient attention of the participants, etc.). Blue River Tara is entitled to withdraw from the contract in case of such circumstances.

Injuries and damages:

Injuries and damages are to be reported immediately to the tour leader / boatmen.

Duration of the tours:

The information about the duration of the tours in the brochures, flyers and on the homepage are approximate values. The duration of the tours cannot always be exactly determined in advance. They are related, for example, to the water level or the group dynamics. Blue River Tara does not guarantee that these guide times will be adhered to.

Price or program changes:

Price or program changes and corrections of printing errors (on brochures, flyers and on the homepage) are reserved. Invalidity of individual provisions: If one of the provisions of the travel contract is or becomes invalid in whole or in part, this shall not result in the invalidity of the entire travel contract. Rather, we are entitled to replace the ineffective provision with the permissible provision that most closely corresponds to the purpose of the ineffective provision.

Swimming ability:

The activity requires adequate swimming ability in running water.

Children:

Children under the age of 6 are not permitted on the tours. For the adventure a minimum age of 14 years applies. All minors must be accompanied by a suitable adult supervisor. The registration forms for the insurance must be signed by a parent or guardian (for groups we can send the registration forms in advance so that they can be read and signed by the parents).
Blue River Tara and its staff cannot be held liable for any misrepresentation regarding the age of the children.

Use of equipment:

The participant has to take care to take the equipment received from the base before the start into the busses and always carry it with him/her. Furthermore, he has to make sure that he is properly dressed with the equipment (as demonstrated by the boatmen). During the tour it is not allowed to take off the helmet or to open the chinstrap or the life jacket. The participant must always be properly dressed and fully equipped during the tour. If a participant is unsure whether he/she is properly dressed with the equipment or if for any reason he/she wants to change something on his/her equipment for a short moment (e.g. open the life jacket), he/she must inform the boatmen of this intention and then wait for and follow the permission and instructions of the boatmen.
The tour leader (boat guide) has the right to exclude the participant from the tour in case of incomplete or improper use of the equipment, if this circumstance is due to negligence of the participant.

Inappropriate behaviour:

The descent takes place in a natural environment and the participant should treat it with respect. No rubbish should be left behind, unnecessary damage to plants and animals should be avoided. Smoking and unnecessary noise is prohibited during the descent.

Boat damage:

For wilful damage to boats, equipment and any furniture of the base the participant / guest is liable.

Valuables:

No liability is accepted for valuables. Should a participant take any objects (cameras, cameras, mobile phones) with him/her to the departure, he/she must inform the tour leader and the boat guides before departure. Blue River Tara is not liable for any items brought to the activity by participants that are not part of their equipment, and no refunds are possible. We also advise not to bring jewellery and watches to the departure.